ORDER FREQUENTLY ASKED QUESTIONS

A Note on Offers, Sales, Promotions and Discounts:

Unless otherwise stated, prices on full price, sale and promotional items and affiliate offers cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Quantities are limited; no rain checks will be issued. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice.

  • Q: Where does GUESS? Online accept orders from?

    A: We are able to accept orders within Hong Kong and Macau.

  • Q: How will I know if my order is confirmed?

    A: If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you that payment has been processed and we will ship your order soon.

  • Q: Can I make changes to my online order?

    A: Because we pride ourselves in processing your orders quickly and efficiently, once your order has been shipped, we can no longer cancel or modify your order. Please see our return policy for additional information.

  • Q: When is my order shipped?

    A: Orders placed during regular business hours (Monday through Friday 9:00 a.m. to 3:30 p.m.UTC+08:00) are typically processed and shipped within one business day. Once an order has processed, delivery time will be within 4 to 5 working days in Hong Kong, 6 to 8 working days in Macau.

  • Q: How can I track the status of my order?

    A: Your GUESS tracking number will be included in your shipment confirmation email. If you are registered at GUESS Online, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link directly to the S.F. Express site and enter your GUESS tracking number.

  • Q: What if I place an order and GUESS doesn't have the item in stock?

    A: While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept back orders at this time.

  • Q: How should I care for my GUESS products?

    A: To fully enjoy your new GUESS products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.

    For Dark Denims: Add 1/2 cup of white vinegar to the water when you wash your jeans for the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and delay fading.

    For Ribbed Knits: To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.

    For Silk Screened Items: Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.

    For Items Decorated With Rhinestones Or Glitter: Follow the same instructions for Silk Screened items.

  • SALES, PROMOTIONS, OFFERS & DISCOUNTS:

    Unless otherwise stated, prices on full price, sale and promotional items cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Quantities are limited; no rain checks will be issued. Offers are not valid on previously purchased merchandise.Guess? Asia Limited reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice.

  • Price Adjustment Policy

    As a courtesy, we offer a one-time price adjustment if an item is reduced within 14 days from the purchase date. Simply call Customer Care at Hong Kong (852) 3584 8000, Macau (853) 0800786 or Click here to send an email request for reimbursement of the price difference. Price adjustments will only be honored on items purchased at the full retail price, and will be credited back in the original form of payment. Items purchased on sale, promo, clearance or which are otherwise excluded by GUESS, in its sole discretion, do not qualify for price adjustments.