BILLING PROCESS

Q: What forms of payment are accepted for online purchases, and when am I billed?
A: Guess.hk only accepts VISA, MASTERCARD, JCB and China Union Pay. Please be aware that you will be billed once the order has entered into our system.

SHIPPING OPTIONS

Orders from GUESS.hk are shipped via S.F. Express using the following shipping scale:

Region

Shipping Method

Cost

Estimated Delivery Times

Hong Kong

S.F. Express

22HKD

3-5 Business Days

Macau

S.F. Express

28HKD

4-8 Business Days

 

*Orders must be received and billed successfully before 3:00 P.M UTC +8:00 to be shipped the same business day. Packages will be shipped Monday – Friday (excluding holidays).

SHIPPING TIME ESTIMATES

Business days are limited to Monday through Friday, 9:00 a.m. to 3:00 p.m.(UTC+08:00). We do not ship on Saturdays, Sundays or holidays. Please allow an average of one additional business day for processing. For consumer protection, all orders are subject to review, including shipping/billing verification and credit card authorization and verification. On occasion, this may cause a slight delay in processing your order. During peak holiday periods, orders may take longer to process and ship. Once an order has been processed and shipped, GUESS?, Inc. is not responsible for delays in shipping or delivery that result from factors outside its control, including but not limited to disruptions to the SF Express networks. Under any circumstance, Guess? Asia Limited is not responsible for incidental or consequential damages.

INTERNATIONAL SHIPPING

Q: Can I ship an order to a foreign country?
A: At this time, GUESS.hk Online can only ship orders to addresses located in Hong Kong and Macau.

SHIPPING TO MULTIPLE ADDRESSES

Q: Can I ship an order to multiple addresses? 
A: If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination.